Legal Daily:

In the section "improving the social governance system" in the report to the 20th CPC National Congress, the word "community" appears many times, which demonstrates the importance attached to social governance at the community level. What efforts will be made to strengthen and promote innovation in community-level governance? Thank you.

Chen Yixin:

Thank you for your question. General Secretary Xi Jinping has stressed that a country will prosper only when its communities prosper and stability at the community level brings peace to the world. Communities stand on the frontline of social governance and constitute the foundation of the Chinese governance model. The key to strengthening and promoting innovation in community-level governance is to apply and further develop the "Fengqiao model" in the new era, and to do our best to see that problems are resolved as they emerge at the community level. From my understanding, we should make greater efforts in the following aspects to strengthen and promote innovation in social governance at the community level:

First, more efforts must be made to crack down on crime and other violations. We should, based on the public security situation at the community level, work in accordance with the law to combat illegal and criminal activities that cause grave public concern. We will continue to maintain a tough stance against illegal and criminal activities, cracking down on them as soon as they emerge and at an early stage, so as to earnestly protect people's lives and property.

Second, more efforts must be made to handle problems and disputes. We will provide more convenient and regulated channels for people to express their opinions and demands, coordinate their interests, and safeguard their rights and interests. We will improve mechanisms for settling problems and disputes through one-stop services and multiple means, and strive to achieve the goal that "trivial matters are solved in the villages, major problems are settled in the town, and no conflicts are passed on to the higher authorities."

Third, more efforts must be made to improve management. We will improve the governance mechanism featuring grid-based management, strengthen management over key industries and sectors, and timely detect and defuse various risks and potential dangers as well as emerging problems. 

Fourth, more efforts must be made to improve services. We will make access to public services at the community level more equitable, innovate methods for delivering services, improve service efficacy, and make our services inclusive, equally accessible, convenient, effective, smart and targeted. 

Fifth, more efforts must be made to provide public psychological services. We will improve mechanisms to provide crisis intervention counseling, cultivate self-esteem, self-confidence, rationality, composure and optimism among our people, and strictly prevent individuals from committing extreme crimes.

Sixth, more efforts must be made to boost public participation. We will boost public participation in crime prevention and control. We will encourage individuals who rise to the occasion during emergencies, and improve policies and measures to reward them and ensure their wellbeing, so as to see that such virtue and good conduct become a social norm in the new era. Thank you.